Analysis of the digital transformation in the public transport sector Case of ‘Etuspay’ electronic payment in the Wilaya of Tiaret

Abstract

The study we have conducted concerns the analysis of the digital transformation in the public transport sector. Hence, our problematic was articulated around the presentation of an inventory of fixtures as of the use of electronic payment "Etuspay" in urban public transport (buses) in the Wilaya of Tiaret. In order to do that, we used a quantitative methodthrough a survey of 50 inhabitants of the region.
The results obtained show that public transport users adhere to the new “Etus pay” system and that the parameter of trust in this method hardly constitutes an obstacle to its use.